How We Work

We know that a home emergency can happen at any given time which is why we are available to take your call 24-hours a day, 365 days a year. Our 24-hour contact centre enables us to assist with any home emergency from the moment you notice it, just call or email us when the emergency occurs to arrange a same day appointment.

Our experienced contact centre team will take all your details to understand the nature of your emergency. They will collect as much information as possible so they can pass on all details to the attending engineer. This allows the engineer to gauge what equipment might be required and increases the chances of a first attendance repair.

We know that our reputation is only as strong as the engineers who power it; therefore, we only work with engineers who are registered under their respective industry bodies and who can carry out works in accordance with our high standards. The confidence that we have in our engineers to uphold our reputation is a credit to each of them and our assurance to you, that no matter where you are in the country, our team will be able to help you with your home emergency.

About us and Our Aftercare Service

We pride ourselves on only using: trusted, experienced and reliable engineers. Our network is made up of professional tradespeople who work for the benefit of the customer, reducing stress and minimising damages to the home. Operating Nationwide, for close to a decade across both the insurance and the private sector, has built a reputation, which means a lot to us. To uphold our name, we treat every customer as a priority. 

sm logoLocal Assist is part of the Service Solutions Group which gives you access to much more than an emergency service. Whether it’s a Cosmetic Repair or a Cavity Wall inspection we have the diversity to help with multitudes of damage. By taking advantage of our complete service, you could take care of not only your home emergency but any consequent damages.

Unlike other companies which only carry out strictly emergency works, Local Assist utilises the other companies in the GroupTWP logo to carry out maintenance tasks.  Our service is designed to not only make repairs as hassle free as possible but to create a one stop service to support you from beginning to end. Having just one company to call saves you time when looking for quotations and organising multiple contractors to come to your property.

Local Assist knows that all customers and properties are different, levels of damages can vary and have different requirements, so the services you receive should be tailored to you. Therefore, when using Local Assist’s Home Emergency Services, we give you the opportunity to benefit from a company we work closely with as a specialist Aftercare Service. Once your engineer is booked, CBS logolet us know if you would like a quotation for further damages and after the emergency repair has been completed you could benefit advice and guidance on making an insurance claim.

We can pass your details onto Concept Building Solutions who will send one of their local area manager out to provide you will free help and advice on any residual damage at the property.